Frequently Asked Questions
Quick answers to common topics.
Do you store my child's photos in the cloud?
Originals stay on-prem in a secure storage network. Only watermarked thumbnails are cached for the web portal.
Can I get digital files?
Optional digital delivery via short-lived, one-time links—never a public bucket.
How are payments handled?
We redirect to a certified processor. We don't store your card info.
What if I lost my QR code?
Contact support with school/event details; we'll verify before re-issuing access.